Support for your
real estate
management software.
Our support team assists you reliably with all technical issues, from help desk requests to system integration.
Help desk
Your central point of contact
Our help desk provides fast and structured solutions for your requests.
Ticket system
Our ticketing system enables structured recording, prioritisation and processing of your requests. You always keep track of the current status and benefit from transparent, traceable resolution processes.
FAQ & online help
Our comprehensive knowledge base gives you quick access to frequently asked questions, practical guides and useful tutorials. Many issues can therefore be resolved directly, efficiently and independently of support.
Release information
We regularly inform you about new features, improvements and system updates. Detailed release notes help you understand changes at any time and integrate them smoothly into your workflows.
Technical support
Ticket
Response time
Transparency
Solution
“Fast response times, clear processes and sustainable solutions so your operations keep running smoothly at all times.”
Technical support
Support with all technical topics
Our helpdesk provides fast and structured solutions to your requests.
Troubleshooting and system optimisation
Technical issues are identified and resolved quickly, whether they involve system errors, performance bottlenecks or incompatible interfaces. We make sure your software remains stable and reliable.
Interface integration
Our software connects seamlessly with existing IT systems. We provide technical support for setting up interfaces, for example to accounting software, CRM systems or ERP solutions.
Azure cloud support
Using Azure cloud services? We help you set up and configure your cloud environment, ensure the right level of scalability and protect your data. Our technical support keeps your cloud services running optimally.
Additional services
Tailored support
In addition to our help desk, we offer further support services tailored to your company. This helps secure your system performance in the long term.
Remote support
Our experts access your systems securely and directly and resolve technical issues without the need for an on-site appointment.
In doing so, we thoroughly analyze errors, resolve issues efficiently, and ensure that your systems are quickly running reliably again. This saves you valuable time, minimizes downtime, and allows you to focus on the smooth operation of your property management.
System monitoring and maintenance
Let us continuously monitor your systems and perform regular maintenance. This allows us to detect potential issues early, prevent disruptions, and ensure the long-term performance of your software. Through preventive measures, we help ensure smooth workflows, minimize downtime, and enable your team to work efficiently at all times.
Your advantage
With REALAX Support, you have a partner by your side who understands your business.
Our practical, solution-oriented support ensures minimal downtime, stable processes, and maximum user satisfaction.
We think ahead, not just along with you, and help you make efficient, lasting use of the full potential of REALAX.
Whether in day-to-day business or in special situations, we are there when you need us.